Communication of preclinical emergency teams in critical situations : A nationwide study
BACKGROUND: The emergency medical service as a high-risk workplace is a danger to patient safety. A main factor for patient safety, but also at the same time a main factor for patient harm, is team communication. Team communication is multidimensional and occurs before, during, and after the patient's treatment.
METHODS: In an online based, anonymous and single-blinded study, medical and non-medical employees in the emergency medical services were asked about team communication, and communication errors.
RESULTS: Seven hundred and fourteen medical and non-medical rescue workers from all over Germany took part. Among them, 72.0% had harmed at least one patient during their work. With imprecise communication, 81.7% rarely asked for clarification. Also, 66.3% saw leadership behavior as the cause of poor communication; 46.0% could not talk to their superiors about errors. Of note, 96.3% would like joint training of medical and non-medical employees in communication.
CONCLUSION: Deficits in team communication occur frequently in the rescue service. There is a clear need for uniform training in team and communication skills in all professions.
| Medienart: |
E-Artikel |
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| Erscheinungsjahr: |
2021 |
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| Erschienen: |
2021 |
| Enthalten in: |
Zur Gesamtaufnahme - volume:16 |
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| Enthalten in: |
PloS one - 16(2021), 5 vom: 03., Seite e0250932 |
| Sprache: |
Englisch |
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| Beteiligte Personen: |
Zimmer, Matthias [VerfasserIn] |
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| Anmerkungen: |
Date Completed 20.10.2021 Date Revised 20.10.2021 published: Electronic-eCollection Citation Status MEDLINE |
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| doi: |
10.1371/journal.pone.0250932 |
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| funding: |
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| Förderinstitution / Projekttitel: |
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| PPN (Katalog-ID): |
NLM324927827 |
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| 245 | 1 | 0 | |a Communication of preclinical emergency teams in critical situations |b A nationwide study |
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| 500 | |a Date Revised 20.10.2021 | ||
| 500 | |a published: Electronic-eCollection | ||
| 500 | |a Citation Status MEDLINE | ||
| 520 | |a BACKGROUND: The emergency medical service as a high-risk workplace is a danger to patient safety. A main factor for patient safety, but also at the same time a main factor for patient harm, is team communication. Team communication is multidimensional and occurs before, during, and after the patient's treatment | ||
| 520 | |a METHODS: In an online based, anonymous and single-blinded study, medical and non-medical employees in the emergency medical services were asked about team communication, and communication errors | ||
| 520 | |a RESULTS: Seven hundred and fourteen medical and non-medical rescue workers from all over Germany took part. Among them, 72.0% had harmed at least one patient during their work. With imprecise communication, 81.7% rarely asked for clarification. Also, 66.3% saw leadership behavior as the cause of poor communication; 46.0% could not talk to their superiors about errors. Of note, 96.3% would like joint training of medical and non-medical employees in communication | ||
| 520 | |a CONCLUSION: Deficits in team communication occur frequently in the rescue service. There is a clear need for uniform training in team and communication skills in all professions | ||
| 650 | 4 | |a Journal Article | |
| 700 | 1 | |a Czarniecki, Daria Magdalena |e verfasserin |4 aut | |
| 700 | 1 | |a Sahm, Stephan |e verfasserin |4 aut | |
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