SYSTEM AND METHOD FOR PERFORMING CONVERSATION-DRIVEN MANAGEMENT OF A CALL
A system for managing a call includes a virtual caregiver that assists callers of a monitoring service in response to data received from a monitoring device. The virtual caregiver includes conversation analyzer that initiates a call to a user of the monitoring device and performs a conversation with the user during the call. The conversation is performed by generating audible comments in a synthesized voice to interact with the user. The audible comments are generated to elicit voice responses from the user containing information corresponding to the sensor data. The conversation analyzer also analyzes audible features of the voice responses using one or more models to interpret a condition of the user, generates a decision based on the interpreted condition of the user, and performs at least one action based on the decision..
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Patent| Erscheinungsjahr: |
2021 |
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| Erschienen: |
2021 |
| Enthalten in: |
Europäisches Patentamt - (2021) vom: 11. Nov. Zur Gesamtaufnahme - year:2021 |
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| Sprache: |
Englisch |
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| Beteiligte Personen: |
VAN DEN DUNGEN WILHELMUS ANDREAS MARINUS ARNOLDUS MARIA [VerfasserIn] |
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| Links: |
Volltext [kostenfrei] |
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| Anmerkungen: |
Source: www.epo.org (no modifications made), First posted: 2021-11-11, Last update posted on www.tib.eu: 2022-11-25, Last updated: 2023-02-09 |
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| Patentnummer: |
US2021352176 |
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| Förderinstitution / Projekttitel: |
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| PPN (Katalog-ID): |
EPA016274008 |
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| 520 | |a A system for managing a call includes a virtual caregiver that assists callers of a monitoring service in response to data received from a monitoring device. The virtual caregiver includes conversation analyzer that initiates a call to a user of the monitoring device and performs a conversation with the user during the call. The conversation is performed by generating audible comments in a synthesized voice to interact with the user. The audible comments are generated to elicit voice responses from the user containing information corresponding to the sensor data. The conversation analyzer also analyzes audible features of the voice responses using one or more models to interpret a condition of the user, generates a decision based on the interpreted condition of the user, and performs at least one action based on the decision. | ||
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| 650 | 4 | |a H04M: Telephonic communication (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus g08) | |
| 650 | 4 | |a A61B: Diagnosis; surgery; identification (analysing biological material g01n, e.g. g01n0033480000) | |
| 650 | 4 | |a G08B: Signalling or calling systems; order telegraphs; alarm systems | |
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