Pivoting during the pandemic : ideas for serving your community anytime, anywhere / edited by Kathleen M. Hughes and Jamie Santoro ; Public Library Association

Sharing lessons learned and barriers overcome, this book will spur you towards new ways of serving your patrons during unprecedented times..

Intro -- Contents -- Introduction -- Chapter 1: Fostering Social Connections -- Citizen Science Programs Foster Community -- Newsflash: Libraries Have the Local Scoop -- Together at Home -- It's about You -- Chapter 2: Engaging Your Community -- Lesson 1: Be Patient -- Lesson 2: Be Flexible -- Lesson 3: Use a Growth Mindset -- Lesson 4: Partner Up -- Lesson 5: Communication Is Key -- Lesson 6: Assessment and Reflection -- Still Learning -- Chapter 3: Providing a Seamless -- Embrace Virtual Reference Service -- Build on the Basics -- Sharing Is Caring (Mostly) -- Be a Know-It-All (about Your Library) -- Turn and Face the Strange -- Chapter 4: A Genealogy Library -- The Quarantine -- Phased Reopening -- Current and Future Look of the Genealogy Library -- Reflections -- Chapter 5: Hotspot Lending -- Niles Hotspot Program -- Pandemic Hotspot Users -- Lessons Learned -- Broadband Is More Important Than Ever -- Chapter 6: Moving Health and Wellness Online at Your Library -- Moving Online -- Partnerships Are Powerful -- Don't Forget the Staff -- Chapter 7: Community Can -- Library Cards -- Homebound Service -- Steps for New Homebound Patrons -- The Staff Side of Homebound Service -- Ready for Tomorrow -- Chapter 8: A New Reader's Advisory Service during the Pandemic -- The Genesis of a New Service -- Reader's Advisory Service Goes Remote -- Teamwork Makes the Book Chat Dream Work -- Chapter 9: Improving Accessibility in Virtual Programs and Services -- What Is Virtual Accessibility? -- Teaching People to Use Virtual Services -- Making Connections -- Chapter 10: Storytime in the -- Staying Connected -- Going Virtual -- Work with What You Have -- That's a Wrap! -- Chapter 11: The Genealogy Roadshow -- The Genealogy Roadshow -- The Spring and Summer of Webinars -- The Value of Programming Partnerships -- Chapter 12: Moving the Library's..

Medienart:

E-Book

Erscheinungsjahr:

2021

Erschienen:

Chicago: ALA Editions ; 2021

Sprache:

Englisch

Beteiligte Personen:

Hughes, Kathleen [HerausgeberIn]
Santoro, Jamie [HerausgeberIn]

Links:

ebookcentral.proquest.com [lizenzpflichtig]

ISBN:

978-0-8389-4989-4

BKL:

06.60 / Bibliotheksbenutzung

Themen:

Öffentliche Bibliothek
Benutzerservice
COVID-19
COVID-19 (Disease)-United States-Case studies
Electronic books
Fallstudiensammlung
Kundenorientierung
Libraries and community-United States-Case studies
Libraries and public health-United States-Case studies
Pandemie
Public services (Libraries)-United States-Case studies
Shared virtual environments-Library applications-United States-Case studies
USA

Umfang:

1 Online-Ressource (ix, 133 Seiten) ; Illustrationen

Förderinstitution / Projekttitel:

PPN (Katalog-ID):

1743926790